• What documents are required to open a current account (cheque or savings)?

    • Account opening form completed by the holder
    • Identity document (DIRE, BI or passport)
    • NUIT
    • Income statement
    • Proof of residence
    • Terms and conditions and product information sheet (FIND) to be provided by the bank and signed by the client

  • What to do if you don't have an income statement?

    If you do not have an income statement, you must prepare a letter to be provided to the bank, indicating the origin and the average balances to be credited to the account.

  • What are the requirements to open a term account (term deposit)?

    • You must have an active current account, with updated documents and sufficient balance for this purpose
    • Completed form
    • Identity document (DIRE, BI or passport)
    • Terms and conditions and product information sheet (FINTD) to be provided by the bank and signed by the client

  • What is the minimum amount to deposit when opening an account? And can this amount be raised later?

    Account opening is free. However, there are products that, by their nature, have a minimum opening in national currency (MN) or foreign currency (ME). This amount is available for the survey. Consult the respective FIND or FINTD for more information.

  • What are the available terms for the term deposit?

    The terms available for the term deposit are 30, 90, 180, 365 and 730 days (1, 3, 6, 12 and 24 months) according to the type of term deposit.

    a) Normal TD: 30, 90, 180, 365 and 730 days

    b) Unfixed TD: 30, 90, 180 and 365 days

    c) Upfront TD: 90, 180 and 365 days

  • Is it possible to reinforce the term deposit?

    No. Current term deposit products do not allow reinforcement.

  • If I cancel the term deposit before the agreed deadline, will I incur any penalty?

    Yes, according to the type of term deposit.

    • In the case of a normal TD: if you mobilise the TD in advance, you will lose all interest received and/or receivable. In the case of interest already received, the Bank will deduct from the invested capital the amount of interest received.
    • In the case of an unfixed TD: up to 50% of the capital  is not subject to any penalty. So, you do not lose the interest already accrued. If the early mobilisation exceeds 50%, you lose the interest received or to be received, and you must reimburse the Bankany interest already received. You hereby authorise the Bank to deduct from the invested capital, the interest received.
    • In the case of an upfront TD: the  Bank will deduct from the invested capital the amount of interest received.

  • What documents are required to get a credit card?

    • Form duly completed and signed - Stamp "signature checks"
    • Terms and conditions of the product, duly signed (client must initial on all pages)
    • FINC - Standard Credit Information Sheet - Credit Card, duly signed
    • Copy of BI
    • NUIT
    • Income statement
    • Salary borderaux
    • Salary account statement for the last 3 months
    • Credit card statement you have with other banks
    • Loan amortisation plan you have with other banks

  • What are the advantages of having a credit card?

    • Easy payment in instalments
    • Accrual of points or miles (depending on the type of card)
    • Exclusive offers and benefits, such as partner discounts and rewards programmes
    • Greater security in purchases, with the possibility of contesting fraudulent transactions

  • How does the credit limit work?

    The limit is the maximum amount you can spend on the card. It is set by the financial institution based on your credit profile, such as income and payment history.

  • What is the credit card interest rate?

    When you do not pay the amount owed in full, interest is charged on the outstanding balance. The revolving credit interest rate can be very high, so it is important to pay the total amount whenever possible.

  • How can I increase my credit limit?

    The increase in the limit depends on several factors, such as the analysis of your financial and historical behaviour with the bank. You can request an increase, but it will be subject to approval. The raise can be permanent or temporary.

  • What are the commissions/fees associated with the Absa Credit Card?

    • Subscription/Issuance and supplementary orders are free
    • The annuity falls one year later, with MZN1,650 for the Classic Card, MZN2,500 for Gold and MZ2,750 for Platinum
    • Competitive interest rates starting at 3% on the outstanding amount, depending on the type of card
    • Commission on International transactions (OFI) at 7% on the value of the transaction
    • ATM (Cash Advance) withdrawal commission at 6% of the transaction amount, minimum of MZN310.00
    • Late payment interest at 2% of the total amount owed
    • Stamp duty at 2% on the total amount due

  • What happens if I delay payment of the instalment?

    The delay in payment may generate interest on arrears, and even the inclusion of your name in the Risk Centre of the Bank of Mozambique. This  can affect your limit and your credit score.

  • What are Absa Mozambique's digital channels?

    Absa Mozambique Digital Channels include Absa Internet Banking, Absa App, Absa Mobile (*443#), Absa Access Online and Absa Host to Host. These channels allow the management of accounts and the carrying out of banking transactions in a convenient and secure way.

  • How can I access Absa Internet Banking?

    You can access Absa Internet Banking through the official Absa Mozambique website (www.absa.co.mz). If you are a new user, you must register using your bank details, without having to go to a branch.

  • How can I recover my internet banking password?

    You will be able to reset your password on the internet banking access page by clicking on "Forgot password?" and following the instructions shown.

  • Is the Absa App available for iOS and Android?

    Yes, the Absa App can be downloaded from the App Store (iOS) and Google Play Store (Android).

  • How can I activate the Absa App on my phone?

    After installing the Absa App, you must follow the instructions to register, using your bank details and creating an access password.

  • What is Absa Mobile (443#)?

    Absa Mobile (*443#) is a USSD-based mobile banking service that enables transactions without the need for an internet connection.

  • What transactions can I perform on Absa Mobile (443#)?

    Through Absa Mobile, you can check the balance, make bank and mobile wallet transfers, purchase recharges, pay for services, among other transactions.

  • What to do if my access to Absa Access Online is blocked?

    You should contact your account manager or the Absa support team directly at absaaccesssupport@groups.absa.africa or request a password reset on the platform.

  • What is Absa Host to Host?

    Absa Host to Host is an enterprise solution that enables direct integration between corporate systems and the bank, enabling automated processing of bulk payments and other financial operations.

  • Can I use digital channels to do international transfers?

    Yes, some platforms, such as Absa Access Online, Absa Host to Host and Absa Internet Banking, allow international transfers. We recommend that you consult the limits and specific requirements with the bank.

  • Is it safe to use Absa Digital Channels?

    Yes, Absa Digital Channels use advanced encryption and multi-factor authentication technologies to ensure the security of your transactions.

  • What should I do if I suspect fraud on my digital account?

    You should immediately contact your account manager or the client line at 1443 or by email at LinhaCliente@absa.africa. In addition, you must change your access credentials and never share your PIN or password with third parties.

  • Where can I get more information or support?

    You can go to an Absa branch, contact the client line at 1443 or email LinhaCliente@absa.africa, or consult the help section on the official Absa Mozambique website (www.absa.co.mz).

  • How can I file a complaint with Absa Mozambique?

    You can lodge a complaint directly at an Absa branch, via the client Line at 1443, or by sending an email to LinhaCliente@absa.africa.

  • What information should I provide when lodging a complaint?

    When lodging a complaint, please provide your full name, account number, details of the issue, and any relevant documentation that may assist in resolving the issue.

  • How long does it take Absa to respond to a complaint?

    Absa strives to respond to all complaints within 5 working days. However, the resolution term may vary depending on the complexity of the problem.

  • What should I do if I am not satisfied with the response to my complaint?

    If you are not satisfied with the initial response, you can request a review of your complaint. Please contact the client line again or visit a branch to discuss the issue with a manager.

  • Can I track the status of my complaint?

    Yes, you can track the status of your complaint by contacting the client line or by checking directly with the branch where the complaint was filed.

  • What are the digital channels available to file a complaint?

    In addition to visiting a branch, you can file a complaint through Absa Internet Banking, Absa App, or by sending an email to LinhaCliente@absa.africa.

  • What should I do if I suspect fraud on my account?

    If you suspect fraud, immediately contact the client line at 1443 or email LinhaCliente@absa.africa. Also, change your access credentials and never share your PIN or password with third parties.

  • How does Absa ensure the security of my information when lodging a complaint?

    Absa uses advanced encryption and multi-factor authentication technologies to ensure the security of your information during the complaint process.

  • What should I do if my complaint is not resolved?

    If your complaint is not resolved satisfactorily, you may escalate it to the Bank of Mozambique or other competent regulatory authorities.

  • What is insurance?

    Insurance is a contract between the insured (client) and the insurer, in which the insured is contracted to pay a premium (contract price) to have financial protection against certain risks, such as material or bodily accidents, diseases, death and property theft.

  • What types of insurance are available?

    The main types of insurance available from Absa include:

    • Life insurance linked to credit – Financially protects the bank's interests
    • Quiet life insurance (Classic Life) - Financially protects the family in the event of death or permanent disability. Family Insurance - Insures funeral expenses of the insured or or dependants. Hospital Insurance – Covers hospitalisation expenses
    • Motor insurance – Covers damage to the vehicle and third parties in case of accidents and theft
    • Fire insurance – Protects against fire-related risks in the residential building, offices or warehouses
    • Personal accident insurance – Guarantees compensation in case of disability or accidental death
    • Business insurance – Protects companies against financial risks that may cause damage or loss to the company's assets, profits of the company during operational activity

  • How does insurance work?

    The client chooses the type of insurance desired, fills out a form with personal and risk information, pays the premium and, after approval, receives the policy with all the conditions of the contract.

  • What is an insurance policy?

    The insurance policy is the document that formalises the contract between the insured and the insurer, detailing the coverage, insured amounts, terms, exclusions and general conditions.

  • What is the insurance premium?

    The premium is the amount (price) of insurance paid to the insurer that may vary according to the type of policy (contract) to obtain coverage for a certain risk. The payment frequency may be single or in installments, as defined in the policy.

  • How do I claim from insurance?

    In the event of a claim (event covered by insurance), the insured must contact the insurer, present the necessary documents and follow the guidelines for the analysis and payment of the indemnity, if applicable.

  • What can lead to the refusal of a claim for compensation?

    The claim may be refused if there is:

    • Non-payment of premium
    • A claim  outside the contracted coverage
    • Incorrect information or omission of data when contracting insurance
    • Fraud or attempted fraud

  • Is it possible to cancel insurance?

    Yes, the insured can request the cancellation of the insurance at any time. Depending on the policy conditions, there may be proportional reimbursement of the premium paid.

  • How can I get more information about the insurance available?

    For more details on the insurance available, coverages and conditions, please contact our team or consult your policy.

  • What is a secured mortgage

    It is a line of financing in which the applicant presents a property as a guarantee of payment of the loan contracted. 

  • What is a home loan?

    It is a loan agreement in which the bank makes available to the client a certain amount for acquisition purposes, which is returned within a period agreed by both. On the other hand, the property to be acquired is mortgaged in favour of the bank until full compliance with its obligation or maturity of the credit.

  • What are the membership conditions?

    You must be minimum age 21 years and maximum 60 years, which is covered for financing from 1 year to 25 years At age 60-65 years, we give up to 15 years of financing. You must have a salary account, have a relationship with the bank of at least 3 months.

  • What are the benefits of Absa Bank Home Loan?

    • Realisation of the dream of owning a home
    • Acquisition of an asset with increasing value in the market
    • Competitive interest rate
    • Guaranteed, smooth and safe operation with the bank
    • The house to buy is the guarantee for the financing
    • Financed and competitively priced insurance premium 

  • What is the minimum loan amount and the contractual term?

    The home loan starts from MZN1,500,000.00 and goes up to MZN21,000,000.00 and can be extended even further by the client's capacity

  • What are the requirements?

    • Proof of income: Letter from the employer confirming the contractual relationship (must include monthly net salary, date of admission, validity of the contract and function)
    • Spouse's income statement, ID and NUIT (in case of existence and wish to include his/her income)
    • Copy of the bidder's identity document (ID/passport/DIRE);
    • Copy of the bidder's NUIT
    • Bank statements for the last 6 months (if you are not already a client of Absa Bank)
    • Certificate/Proof of residence
    • Building certificate (6 months of validity)
    • Matrix certificate (3 months)
    • Sisa

  • Are there any charges on this credit?

    Yes, there are and the client is responsible for:

    • Valuation of the property, life and property insurance and the formalisation of the guarantee
    • We also have the monthly interest that is charged on the disbursement and the preparation commission

  • If I want to settle my financing in advance, is it possible?

    Yes, for this you will only have to pay 2.5% on the amount you want to settle.

  • Throughout the financing, can I change the guarantee?

    Yes, provided that you present us with the new guarantee and that it has the definitive title and that you are able to cover the current financing

  • How can I get a simulation?

    You can ask your client manager at the counter to provide the necessary assistance, from the beginning to the end of the process.

  • Where can I get more information or support?

    You can go to an Absa branch, contact the client line at 1443 or email LinhaCliente@absa.africa, or consult the help section on the official Absa Mozambique website (www.absa.co.mz).

  • How can I access a loan from Absa?

    To access a loan from Absa, it is necessary to follow the following steps:

    1. Request: The client should apply for the loan directly at the bank, either online or at an Absa branch, where a client manager will be available to guide them through the process
    2. Required documents: The client must submit  the following documents: Identity document, NUIT, proof of income, proof of residence and others that may be requested according to the type of loan
    3. Review and approval after the application, a credit analysis will be performed to assess the feasibility of the loan

  • How can I access a loan simulation?

    You can request a simulation of the loan directly at the bank, either online or at an Absa branch, where a client manager will be available to guide you through the process.

  • How can I change my loan date?

    To request to change the date of your loan, send a letter or email to your account manager stating the new desired date and the justification for the change. The Credit Collection and Recovery team will perform a simulation, which will be presented for your approval. After validation, the date change will be effected.

  • I can't pay my loan instalments, what can I do?

    The bank offers several solutions for clients who face difficulties in repaying a loan. The main options are:

    If you are unemployed:

    Notify your account manager by presenting the termination letter of the employment contract, which must include the reason for the dismissal.

    If the termination occurred at the initiative of the company due to restructuring or termination of the position,the client may receive up to 6 months of payment of the benefits through the insurer.

    If the termination occurred for cause, revocation agreement or if you are facing financial difficulties: Loan restructuring: Review of the amount of the installment and the payment term.

    Loan moratorium: Suspension of payment for a period of 1 to 6 months, with the option to pay only monthly interest.

    To request any of these options, please contact your account manager and provide the following documents:

    • Updated income statement
    • Copy of identity document (ID)
    • Formal request letter
    • Other documents that may justify your situation

  • After how long can I apply for a top-up on my loan?

    You can request a boost after 3 months, as long as your payment history complies with the requirements.

  • How do I apply for a top-up on my loan?

    You must request the reinforcement of the loan directly at the bank, either online or at an Absa branch, where a client manager will be available to guide you through the process.